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Because all products are manufactured to order, cancellations can only be accepted within 24 hours of placing your order. To request a cancellation contact us immediately at info@archetypebiomedical.com with the subject line: Cancellation Request — [Your Order Number].

For orders shipped outside of Canada please note the following:Exchange shipping for international orders is the responsibility of the customer except in cases of damage or defectCustoms duties, import taxes, and any fees with exchanging goods across international borders are the responsibility of the customerProcessing times for international orders may be longer

Eligibility for ReturnsWe accept exchanges under the following conditions:The item was received damaged, defective, or incorrectThe exchange request is submitted within 48 hours of the confirmed delivery dateThe item is unused, in its original condition, and returned in its original packagingA valid proof of purchase or order confirmation is providedThe following items are not eligible for exchanges unless they arrive damaged or defective:Consumable items including replacement chest skin and ribcage components that have been opened or usedItems that have been modified, altered, or used beyond initial inspectionTo Request an ExchangeTo initiate an exchange, contact our team within 48 hours of receiving any items.Email info@archetypebiomedical.com with the subject line: Exchange Request — [Your Order Number]Include the following in your email:Your full name and institution nameYour order numberThe item or items you are requesting to exchangeThe reason for the exchangePhotographs of the item if it arrived damaged or defectiveOur team will review your request.  If your exchange is approved further instructions will be provided.